Terms and Conditions

by | Mar 4, 2025 | Uncategorized |

Terms and Conditions of RTS Services Unlimited, Inc.

  1. Introduction

These Terms and Conditions (“Agreement”) govern the provision of services by RTS Services Unlimited, Inc. (“RTS,” “Company,” “We,” “Us”) to clients, contractors, and other stakeholders. By engaging with RTS, using our services, or communicating with us via SMS messaging, you agree to abide by these terms.

  1. Service Provision
  • RTS provides mental health and behavioral health services in accordance with state and federal regulations.
  • Services are available to all individuals regardless of race, religion, gender, ethnicity, disability, or sexual preference.
  • Clients shall receive services based on their individual needs, cultural background, and accessibility requirements.
  1. Client Rights and Responsibilities
  • Clients shall be treated with dignity, respect, and fairness at all times.
  • Clients will receive a Client Bill of Rights upon admission, outlining their entitlements, grievance procedures, and privacy rights.
  • Clients have the right to participate in their treatment planning and to withdraw from services at any time with written notice.
  • Clients must provide accurate and truthful information regarding their mental health history and agree to comply with service recommendations.
  1. Confidentiality and Privacy
  • RTS strictly adheres to HIPAA regulations and other federal and state confidentiality laws.
  • Client information will not be disclosed without written consent, except as required by law.
  • RTS ensures secure handling, storage, and transmission of client health records and protected health information (PHI).
  • SMS Messaging and Privacy:
    • By opting in to SMS messaging, clients agree to receive service-related notifications, appointment reminders, and other RTS communications.
    • RTS does not share phone numbers or SMS correspondence with third parties.
    • Clients may opt out of SMS messaging at any time by replying “STOP” to any RTS message.
    • Standard messaging rates from the client’s mobile provider may apply. RTS is not responsible for message delivery failures due to carrier restrictions.
  1. Fees and Payment Terms
  • Fees for services are determined based on Medicaid eligibility, private insurance coverage, or self-pay options.
  • Clients will be informed of all fees prior to service initiation.
  • Fees for document reproduction may apply when records are requested by third parties.
  1. Contractor and Staff Obligations
  • RTS contracts with independent contractors, who must adhere to the same professional standards as employees.
  • Contractors must sign a Business Associate Agreement and Confidentiality Agreement before providing services.
  • Contracts are reviewed annually, and non-compliance with RTS standards may result in termination.
  1. Termination of Services
  • Either party may terminate services with 10 business days’ written notice.
  • RTS reserves the right to suspend or terminate services if a client engages in policy violations, fraudulent activities, or behaviors that endanger staff or other clients.
  • Contractors failing to meet compliance standards may have their agreements revoked.
  • Clients who opt out of SMS notifications will still be responsible for attending scheduled appointments unless they provide prior notice.
  1. Grievances and Dispute Resolution
  • Clients and contractors may file complaints using the Grievance/Complaint Form provided at intake.
  • RTS will investigate complaints within 48 hours and provide a formal response.
  • If unresolved, grievances may be escalated to the Illinois Office of Inspector General.
  1. SMS Messaging Consent and Usage
  • By providing a mobile number, clients agree to receive SMS messages related to their treatment, including appointment reminders, service updates, and emergency alerts.
  • RTS will not use SMS messaging for marketing or promotional purposes.
  • Clients may unsubscribe from SMS messaging by replying “STOP” at any time.
  • RTS is not responsible for SMS messages that are delayed, lost, or misdelivered due to carrier issues.
  • RTS does not guarantee SMS confidentiality; clients should avoid sharing sensitive information via text.
  1. Amendments and Policy Updates
  • RTS reserves the right to modify these Terms and Conditions at any time.
  • Clients and contractors will be notified of any changes in writing or via SMS.
  1. Liability and Indemnification
  • RTS is not responsible for safeguarding client valuables.
  • RTS does not transport clients in personal vehicles.
  • By engaging in RTS services, clients and contractors agree to indemnify RTS against any claims arising from non-compliance with these terms.

 

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